The service is staffed by volunteers, mainly seniors, and provides information and referral advice on issues such as accommodation options, education, finance/business, health and lifestyle. On average volunteers handle around 1,500 calls a month.

The Service is housed within the WA Seniors Card Centre and operates between 9am and 3pm weekdays. The number to call is (08) 6217 8855 for metro callers and 1800 671 233 for country callers.